When you work with mixando for automated system and service programming solutions, we collect information that helps us deliver better services. This includes contact details you provide when requesting consultations, technical specifications about your systems, and project requirements.

We also gather information about how you interact with our website and services. This might include your IP address, browser type, and pages you visit. We use this data to improve our technical offerings and ensure our automated solutions meet your business needs.

Your information helps us provide customized automation solutions. We use contact details to communicate about projects, send technical updates, and provide support for implemented systems.

Technical information about your current systems helps us design better automated solutions. We analyze this data to recommend improvements and ensure compatibility with your existing infrastructure.

• Project communication and technical support
• System analysis and automation recommendations
• Service improvements and solution optimization
• Legal compliance and business record keeping

We store your information on secure servers located in Switzerland and the European Union. All data transmission uses industry-standard encryption protocols. Our technical team regularly updates security measures to protect against unauthorized access.

Client project files and system specifications are stored in encrypted databases with restricted access. Only team members working directly on your automation projects can view relevant information.

We maintain regular data backups and have incident response procedures in place. If any security issues arise, we'll notify affected clients within 72 hours and provide clear information about steps being taken.

We don't sell or rent your personal information to third parties. Sometimes we need to share limited information with trusted service providers who help us deliver automation solutions.

This might include cloud hosting providers for system deployment, or specialized software vendors for specific automation tools. These partners are contractually required to protect your information and can only use it for services we've requested.

Under Swiss and EU data protection laws, you have several rights regarding your personal information. You can request access to data we hold about you, ask for corrections to inaccurate information, or request deletion of your data.

You can also object to certain types of processing or request that we restrict how we use your information. For ongoing projects, some data retention may be necessary for service delivery and legal compliance.

• Access your personal data and processing activities
• Correct inaccurate or incomplete information
• Request deletion of your data when legally permitted
• Object to specific processing activities
• Receive your data in a portable format

We keep your information only as long as necessary for business purposes and legal requirements. Project-related data is typically retained for seven years after project completion, which aligns with Swiss business record requirements.

Marketing communications data is kept until you unsubscribe or request deletion. Website analytics data is anonymized after 24 months. System access logs are automatically deleted after 12 months unless needed for security investigations.

When we delete your information, we ensure it's completely removed from our active systems and backups within 90 days.

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Essential cookies enable basic functionality like form submissions and security features.

Analytics cookies help us see which pages are most useful and identify technical issues. We don't use cookies for advertising or tracking across other websites.

You can control cookie settings through your browser preferences. Blocking certain cookies might limit some website functionality, but won't prevent you from accessing important information about our services.

Most of your data stays within Switzerland and the European Economic Area. Occasionally, we might need to transfer information to service providers in other countries for specific technical requirements.

When this happens, we ensure adequate protection through standard contractual clauses or other approved transfer mechanisms. We never transfer data to countries without proper privacy safeguards.

Cloud services we use for system deployment may have servers in multiple locations, but all operate under strict data protection agreements that meet Swiss and EU standards.

We review and update this privacy policy annually or when we make significant changes to our data practices. Updates reflect changes in our services, legal requirements, or industry best practices.

We'll notify existing clients about material changes via email or through our website. Continued use of our services after policy updates indicates acceptance of the revised terms.

Previous versions of our privacy policy are available upon request for your reference and transparency.